STORE POLICY
CUSTOMER CARE
At Adalena Store, our priority is to provide a safe, convenient, and satisfying shopping experience. We are available to assist you with any questions regarding products, orders, payments, shipping, or any other aspect of your purchase.
We work with trusted suppliers and logistics partners to ensure that your products are delivered with quality and within the estimated delivery time. Once your order has been confirmed, you will receive all the necessary information to track your shipment.
If you need assistance, please contact our customer support team. We are always happy to help and committed to providing excellent service.
Customer Support Hours:
Monday to Friday, 9:00 AM – 6:00 PM (CET)
PRIVACY & SAFETY
At Adalena Store, we respect your privacy and are committed to protecting your personal information. All data provided during your browsing and shopping experience is handled with the utmost confidentiality and used solely to process orders, improve our services, and comply with legal obligations.
The information collected may include your name, address, telephone number, email address, and other details necessary for payment processing and order fulfillment. We do not sell, rent, or share your personal information with third parties for commercial purposes without your consent.
We implement appropriate security measures and technologies to protect your information against unauthorized access, alteration, disclosure, or misuse.
By using our website, you agree to the practices described in this Privacy Policy.
RETURNS & REFUNDS
Customer satisfaction is extremely important to us. If you are not completely satisfied with your purchase, you may contact our support team to request a return or refund in accordance with applicable consumer protection laws.
Returned products must be in their original condition, unused, and, whenever possible, returned in their original packaging along with any accessories received.
Once the returned item has been received and inspected, we will process the refund or replacement according to the original payment method and applicable policies.
For any questions regarding returns or refunds, please contact our customer support team via email.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments